Returns Policy

In case the product is defective due to our website (wrong size, wrong color) or the manufacturer, you may return most new, unopened items within 30 days of delivery for a full refund minus return shipping costs. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us toll-free at (814)350-2978 or Email: [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Shipping

Toys Story., Inc. only accepts shipments to a valid street address. We do not deliver to P.O. Boxes. Home delivery Delivery times 3 – 5 days, including Saturday and Sunday Shipping Cost

  • 8.99$ if total order < 27.24$
  • 33% of total order if total order > 27.24$ or total order = 27.24$
  • Fee tax: 12% of the order total